Need to Change or Cancel Your Flight?

Our travel specialists help you navigate flight changes, cancellations and refund claims for your existing reservations.

Call (888) 336-1778

24/7 Expert Assistance Available

No Hold Times
Fast Resolutions
Expert Guidance

Why Travelers Choose Us

  • Save hours of waiting on hold with airlines
  • Maximize your chances of getting refunds on non-refundable tickets
  • Navigate complex airline policies with expert guidance
  • Get immediate assistance from travel specialists

Our Flight Assistance Services

Flight Changes

Need to modify your travel dates, times or destinations? Our specialists help you navigate change fees and find the best available alternatives.

  • Date & time modifications
  • Route changes & alternatives
  • Name corrections

Flight Cancellations

Need to cancel your upcoming flight? Our experts will help you understand your options and minimize any cancellation penalties.

  • Cancel with minimal fees
  • Travel credit assistance
  • Documentation for insurance claims

Refund Assistance

Entitled to a refund but struggling to get it? Our team knows how to navigate complex refund policies to help you claim what you're owed.

  • Schedule change refunds
  • Special circumstances assistance
  • Airline policy knowledge

Airlines We Support

Our flight specialists can assist with changes, cancellations and refunds for all major airlines including:

Qantas Airways
Turkish Airlines
Aer Lingus
Air Canada
Fiji Airways
Delta Airlines
Emirates Airlines
Etihad Airways
Lufthansa Airlines
KLM Royal Dutch Airlines
British Airways
Virgin Atlantic Airlines
Swiss Airways
ITA Airways
Singapore Airlines
Air New Zealand
Cathay Pacific
United Airlines
American Airlines
Alaska Airlines
Hawaiian Airlines
Aero Mexico
Korean Airlines
Asiana Airlines
Finn Air
All Nippon Airlines
Japan Airlines
LOT Polish
EL Al Airlines
Iberia Airlines
Austrian Airlines
Copa Airlines
Scandinavian Airlines
Eva Airways
Lan Airlines
Avianca Airlines
TAP Portugal
Philippine Airlines
Latam Airlines

Don't see your airline? Don't worry - we can help with virtually any airline. Call us for assistance!

Call (888) 336-1778

How Our Service Works

1

Call Our Flight Specialists

Begin by calling our travel specialists. Explain your situation and provide basic details about your existing reservation.

Our agents are available 24/7 to take your call
2

We Assess Your Options

Our specialists evaluate your situation, review the airline's policies and determine the best approach for your specific case.

We identify the most cost-effective solution
3

We Handle Everything

Once you approve our recommended approach, we take care of all the details—communicating with airlines, processing changes and securing refunds.

We navigate the complexities so you don't have to
4

Resolution Confirmation

We confirm your changes, cancellation or refund request has been successfully processed and provide all necessary documentation.

You receive confirmation of the completed service

What Our Customers Say

"I was struggling to get a refund after my flight was rescheduled. One call to SmarTravelPro and they handled everything. I received my full refund within days!"

- Michael J.
New York, NY

"After spending hours on hold with the airline, I called SmarTravelPro. Their specialist changed my flight dates in minutes. Worth every penny!"

- Jennifer L.
Chicago, IL

"I needed to cancel my flight due to a family emergency. SmarTravelPro helped me navigate the process and minimize the cancellation fees. Excellent service!"

- Robert T.
Houston, TX

"Their expertise with airline policies is impressive. They found a loophole that allowed me to get a full refund on what I thought was a non-refundable ticket."

- Sarah M.
Los Angeles, CA

"When my flight was canceled, I was offered a voucher instead of a refund. SmarTravelPro stepped in and got me a full cash refund. Incredible service!"

- David K.
Miami, FL

"I needed to make multiple changes to my international flight. The SmarTravelPro team was patient and persistent, saving me hundreds in change fees."

- Lisa W.
Seattle, WA

Frequently Asked Questions

What types of flight issues can you help with?

Our specialists can assist with a wide range of flight-related issues, including:

  • Changing flight dates, times or destinations
  • Cancelling flights and securing refunds
  • Processing refund requests for schedule changes or cancellations
  • Name corrections on tickets
  • Special circumstance assistance (medical emergencies, etc.)
  • Help with missed flights and rebooking
How much does your service cost?

Our service fees vary based on the complexity of your request. We provide transparent pricing and you'll always know the fee before we proceed with any service. Our goal is to save you money overall by minimizing airline fees and maximizing refund potential. Call us for a specific quote based on your needs.

Can you get refunds on non-refundable tickets?

Yes, in many cases we can help secure refunds even on "non-refundable" tickets. Airlines have various policies that allow for refunds under specific circumstances, such as:

  • Significant schedule changes (usually 2+ hours)
  • Flight cancellations
  • Special circumstances with proper documentation
  • Route changes or service reductions

Our specialists understand these policies in detail and know how to navigate them to your advantage.

How long does the process typically take?

Most flight changes can be processed during your initial call with us, taking approximately 15-30 minutes. Cancellations are typically processed within 24-48 hours. Refund processing times vary by airline, usually ranging from 7-21 business days before the funds appear in your account.

Do I need to have booked my flight through you originally?

No, we can assist with flight changes, cancellations and refunds regardless of where you originally booked your ticket. We can help with tickets purchased directly through airlines, online travel agencies or other travel providers.

What information will I need to provide?

To assist you efficiently, we'll need:

  • Your booking confirmation or e-ticket number
  • Passenger names as they appear on the ticket
  • Flight details (dates, times, flight numbers)
  • Contact information used for the booking
  • Details about the changes you need or the reason for cancellation/refund
Are you affiliated with any airlines?

No, we are an independent flight assistance service. We are not affiliated with any specific airline or travel provider. This independence allows us to advocate solely for your best interests when dealing with airlines and travel companies.

About SmarTravelPro

Our Mission

At SmarTravelPro, we understand the frustration and complexity that comes with changing travel plans. Our mission is to provide expert assistance to travelers who need help with flight changes, cancellations and refunds, saving them time, money and stress.

Our Expertise

Our team consists of experienced travel specialists who understand the intricacies of airline policies and procedures. We have helped thousands of travelers navigate flight changes and cancellations, securing millions in refunds for our clients.

Why Choose Us

Industry Knowledge

Deep understanding of airline policies and exceptions

Time Savings

No more hours wasted on hold with airlines

Cost Efficiency

We minimize fees and maximize refund potential

Customer Advocacy

We fight for your rights as a traveler

Our Promise

We promise to provide honest, transparent service and to always act in your best interest. If we can't help you save money or solve your problem, we'll tell you upfront. Our reputation is built on trust and exceptional results.

Privacy Policy

This Privacy Policy describes how SmarTravelPro ("we" "us" or "our") collects, uses and shares information when you use our services.

Information We Collect

We collect information you provide when you contact us for assistance with flight changes, cancellations or refunds, including:

  • Contact information (name, phone number, email address)
  • Travel details (flight information, booking references)
  • Payment information when applicable
  • Communication records including call recordings

How We Use Your Information

We use the information we collect to:

  • Provide flight assistance services
  • Process payments for our services
  • Communicate with airlines and travel providers on your behalf
  • Improve our services and customer experience
  • Comply with legal obligations

Call Recording

We record phone calls for quality assurance, training purposes and to maintain records of our communications with you. By using our services, you consent to call recording.

Information Sharing

We may share your information with:

  • Airlines and travel providers (to facilitate your requests)
  • Service providers (payment processors, customer service tools)
  • Legal authorities when required by law

We do not sell your personal information to third parties.

Data Security

We implement reasonable security measures to protect your information from unauthorized access, alteration or disclosure. However, no internet transmission is completely secure and we cannot guarantee the security of information transmitted to us.

Your Rights

Depending on your location, you may have rights regarding your personal information, including the right to access, correct or delete your data. To exercise these rights, please contact us using the information provided below.

Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of significant changes by posting the new policy on our website.

Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us at:

Smart Travel Pro INC
Email: privacy@EconoTrip.net
Phone: (888) 336-1778

Last Updated: May 1, 2025

Terms of Service

By using the services provided by SmarTravelPro ("we" "us" or "our") you agree to these Terms of Service.

Service Description

SmarTravelPro provides assistance with flight changes, cancellations and refund requests for existing flight reservations. We are an independent service provider and are not affiliated with any airline or travel provider.

Service Fees

We charge service fees for our assistance, which are separate from any airline fees or charges. Our fees will be clearly communicated before we provide any services. Payment is required before we process your request unless otherwise specified.

Service Limitations

While we strive to provide effective assistance, we cannot guarantee:

  • The outcome of any change or cancellation request
  • The amount of any refund you may receive
  • The waiver of any airline fees or penalties
  • The availability of alternative flights

Our service is limited to providing assistance and does not include making decisions on your behalf without your approval.

Airline Policies

Airlines have their own policies regarding changes, cancellations and refunds. These policies vary by airline, fare type and other factors. We will inform you of relevant policies, but these policies are ultimately determined and enforced by the airlines, not by us.

Customer Responsibilities

As a customer, you are responsible for:

  • Providing accurate and complete information
  • Responding promptly to requests for additional information
  • Making timely decisions regarding your travel options
  • Paying all applicable service fees
  • Paying any airline fees or penalties that may apply

Refund Policy

If we are unable to process your request due to our error or failure, we will refund our service fee. However, if we are unable to process your request due to airline policies, your delay in providing information or other factors outside our control, our service fee is non-refundable.

Disclaimer of Warranties

Our services are provided "as is" and "as available" without warranties of any kind, either express or implied. We do not guarantee that our services will meet your specific requirements or expectations.

Limitation of Liability

In no event shall SmarTravelPro be liable for any indirect, incidental, special, consequential or punitive damages arising out of or related to your use of our services, including but not limited to lost profits, lost opportunities or travel disruptions.

Indemnification

You agree to indemnify and hold harmless SmarTravelPro and its officers, directors, employees and agents from any claims, damages, liabilities, costs or expenses arising from your use of our services or your violation of these Terms.

Modifications to Terms

We reserve the right to modify these Terms at any time. We will post updated Terms on our website and your continued use of our services constitutes acceptance of the modified Terms.

Governing Law

These Terms are governed by and construed in accordance with the laws of the United States, without regard to its conflict of law principles.

Contact Information

If you have questions about these Terms, please contact us at:

Smart Travel Pro INC
Email: terms@EconoTrip.net
Phone: (888) 336-1778

Last Updated: May 1, 2025

Ready to Get Expert Assistance?

Our flight specialists are ready to help you with changes, cancellations and refunds. One call could save you hours of frustration and potentially hundreds in fees.

Call (888) 336-1778 Now

Available 24/7 for your travel assistance needs

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